We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) in case of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. If you have a domain name registered with EUHosting, it is your responsibility to ensure that the contact information for your domain account and your actual domain name(s) is correct and up-to-date. EUHosting is not responsible for a lapsed registration due to outdated contact information being associated with the domain. If you need to verify or change this information, you should contact our sales team via email. Providing false contact information of any kind may result in the termination of your account. In dedicated server purchases or high risk transactions, it will be necessary to provide government issued identification and possibly a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent in nature and be denied.
The free transfer services are available only if your previous hosting company is running cPanel. If your previous company was running a non-standard control panel, there could be a migration fee.
Our transfers team will make every effort to help you move your site to us. However, transfers are provided as a courtesy service, and we cannot make guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult if not impossible to migrate some or all account data. We will try our best, but in some cases we may be unable to assist you in a transfer of data from an old host.
All services provided by EUHosting may only be used for lawful purposes. If you are hosting in our Europe or Asia division, the local laws of that location also apply.
The customer agrees to indemnify and hold harmless EUHosting from any claims resulting from the use of our services.
Use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account. Any account found to be in violation of anothers copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be charged an administrative fee and can result in termination of your account.. If you believe that your copyright or trademark is being infringed upon, please email support@euhosting.com with a valid DMCA request. If the request is of a licensing issue, we may require further documentation.
Using a account as a backup/storage device is not permitted, any backups, including cPanel Backups will be automatically deleted from our servers.
EU Hosting LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, services, and hosting infrastructure (collectively, the “Services”). By using our Services, you agree to the collection and use of information in accordance with this policy. 2. Information We Collect 2.1 Personal Information We may collect personal information that you voluntarily provide, including but not limited to: Name Email address Phone number Billing address Payment information (processed securely by third-party payment providers) Account login credentials Support communications 2.2 Automatically Collected Information When you use our Services, we may automatically collect: IP address Browser type and version Operating system Server access logs Date and time of access Resource usage data (CPU, bandwidth, storage) Referring URLs 3. Hosted Content & Customer Data As a web hosting provider, we may store and process data, files, and content uploaded by our customers (“Customer Content”). We do not access, review, or monitor Customer Content except as necessary to provide technical support, ensure service stability, or comply with legal obligations. Customers retain full ownership of their hosted content. Customers are responsible for the legality and security of their hosted data. 4. How We Use Information We use collected information to: Provide, operate, and maintain our Services Create and manage customer accounts Process payments and invoices Provide technical support Monitor and improve performance and security Detect and prevent fraud, abuse, and unauthorized access Comply with legal and regulatory obligations 5. Cookies and Tracking Technologies We may use cookies and similar technologies to: Maintain user sessions Improve website functionality Analyze usage and performance You may disable cookies through your browser settings; however, some features may not function properly. 6. Data Sharing and Disclosure We do not sell personal data. We may share information only in the following circumstances: With trusted third-party service providers (payment processors, monitoring tools) To comply with legal obligations, court orders, or lawful requests To protect our rights, property, or safety and that of our users In connection with a business transfer, merger, or acquisition 7. Data Retention We retain personal information only for as long as necessary to: Fulfill the purposes outlined in this policy Comply with legal, accounting, and regulatory requirements Customer Content may be deleted upon service termination, subject to backup retention policies. 8. Data Security We implement appropriate technical and organizational security measures, including: Firewalls and access controls Encrypted connections Secure data centers Regular system monitoring Despite our efforts, no method of transmission or storage is 100% secure. 9. Your Rights Depending on your location, you may have the right to: Access your personal data Request correction or deletion Object to or restrict processing Request data portability Requests can be submitted by contacting us at the email address below. 10. Third-Party Websites Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. 11. Children’s Privacy Our Services are not intended for individuals under the age of 13 (or 16 where applicable). We do not knowingly collect personal data from children. 12. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
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